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FAQS

How Can We Assist?

 

HOW LONG WILL MY ORDER TAKE?

I do my best to fulfill orders in a timely manner. Here are approximate lead times for the following items:
Custom strap orders: 6-10 weeks 
Hooks and other decor: 1-2 weeks

WHAT IS YOUR RETURN POLICY?

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it.  Our return policy does not apply to custom orders.  These items are not eligible for return or refund.

If an item is not what you expected, please don't hesitate to reach out. I am happy to work with you to get you what you need.